Terms & Conditions

Colour Disclaimer & Images

We want you to feel confident in your colour choice before placing your order. Colours can appear differently from room to room depending on lighting, surrounding furnishings and wall colours. They can also look different on computer, tablet and phone screens.

While we have created website images to help show how our fabrics may look in your home, these images are for illustration purposes only and may not represent the final product exactly.

That’s why we offer FREE unlimited colour samples , express posted daily at no charge. We strongly recommend ordering samples before you buy so you can see the fabric colour, texture and finish in your own home.

Please note, we do not guarantee an exact colour match based on website images or screen displays.

For the most consistent result, we recommend ordering all blinds for the same room together , so they can be manufactured from the same fabric batch. While dye lot variations between finished blinds and colour samples are generally minimal, slight differences can occur .

Refunds & Returns

Order Changes

All iseekblinds products are custom made to your specifications. Please carefully check all measurements, product selections, colours and specifications before placing your order.

Any request to change an order must be received in writing by email before 5:00pm on the next business day following the day your order is placed.

Order changes cannot be accepted or confirmed by phone.

After this time, your order enters our production process and no further changes can be made. Fabrics, materials and components may already have been ordered, allocated or cut specifically for your order.

A requested change is only accepted once you have received written confirmation from iseekblinds.

Cancellations – Australian Made Curtains and Roller Blinds

Australian made curtains and roller blinds are custom made specifically to your measurements and specifications.

If you choose to cancel your order before 5:00pm on the next business day following the day your order is placed, a 2% cancellation and administration fee will apply.

After 5:00pm on the next business day, your order enters our production process. Fabrics, materials and components may have been ordered, allocated or cut specifically for your order.

If you choose to cancel your order after this time, a 30% cancellation fee will apply.

Once manufacturing has progressed to a stage where cancellation is no longer possible, the order cannot be cancelled.

All cancellation requests must be made in writing by email . Cancellations cannot be accepted by phone.

Cancellations – Plantation Shutters

Plantation shutters are custom manufactured specifically to your measurements and specifications by our overseas manufacturing supplier.

A plantation shutter order may be cancelled before 5:00pm on the next business day following the day your order is placed. A 2% cancellation and administration fee will apply.

All cancellation requests must be made in writing by email . Cancellations cannot be accepted by phone.

After 5:00pm on the next business day, your order is submitted to our overseas supplier and enters their production schedule.

Once submitted to our supplier, plantation shutter orders cannot be changed or cancelled.

Please carefully check all measurements, specifications, colours, frame selections and other order details before placing your order.

Incorrect Product Sizes

At iSeekBlinds, we’re committed to empowering you with the tools and support you need to measure with confidence.

Before ordering, please carefully review our online measuring instructions. If you have any questions, unique window scenarios, or need reassurance, we encourage you to contact us before placing your order.

Before proceeding to checkout, ensure you:

We’re always here to support you. Call us on 1300 664 257 , send a Quick Enquiry , or book a personal 1:1 session online  for tricky windows.

As all iSeekBlinds products are custom made to your exact specifications, we are unable to accept returns on incorrectly ordered products. These items are made specifically for your windows and cannot be resold or restocked.

iSeekBlinds takes no responsibility for products ordered with incorrect measurements.

Faulty Goods

Please inspect your order upon delivery and report any faults within 14 days.

If you believe a product is faulty:

You can also contact Customer Service on 1300 664 257.

Our team will assess the issue. If the fault is determined to be a manufacturing issue, the product will be remade and replaced in full at no additional cost.

If a Spare Part is unsuitable, we may offer a refund provided that:

The request is made within 30 days of purchase

Our team will assess the returned item in line with our Returns Policy.
Please note: Delivery costs are non-refundable.

PVC Plantation Shutters – Width & Weight

Important information: Due to the weight and nature of PVC plantation shutters, panels wider than (but not limited to) 750mm may drop slightly when opened fully. These panels may need to be gently lifted back into position when closing.

This behaviour is considered normal for this type of shutter and is not classified as a fault or warranty issue.

Manufacturing & Delivery

Manufacturing timeframes, delivery estimates, and important delivery information vary depending on the products ordered.
Please refer to the Manufacturing & Delivery  page on our website for full, up-to-date details, including lead times, dispatch information, and delivery conditions.

Delivery Charges

Additional freight charges may apply for oversized items, large quantities, long lengths, or regional areas outside standard delivery zones. These costs are passed on at courier cost.

If additional charges apply, we’ll contact you before processing your order.

Authority to Leave

As delivery dates and times cannot be guaranteed, all deliveries must include an Authority to Leave  instruction if no one is available to receive the goods.

Damage During Shipping

We take great care to ensure all iSeekBlinds products are packed securely and arrive safely. In the unlikely event your order is damaged during transit, please notify us as soon as possible so we can act quickly with the freight carrier.

If you discover any damage, please email sales@iseekblinds.com.au  with clear photos and a description of the issue within five (5) days  of delivery. This timeframe is essential so we can lodge a claim with the carrier on your behalf.

We understand you may not install your products immediately; however, we strongly recommend unpacking and inspecting your order shortly after delivery. Damage claims cannot be progressed if they are reported outside the required claim period.

If you are home at the time of delivery and the packaging is visibly damaged, please do not accept the delivery. Refusing the delivery allows the goods to be returned to iSeekBlinds for assessment and helps us resolve the issue faster.

Once the damage has been assessed, iSeekBlinds will lodge a claim with the freight carrier and arrange for the affected products to be repaired or re-manufactured as quickly as possible.

Marketing Updates

By accepting these terms, you agree to receive marketing updates from iSeekBlinds, including special offers, helpful tips, and DIY inspiration.

You can unsubscribe at any time using the link in our emails or by contacting sales@iseekblinds.com.au. We’ll be sad to see you go—but we’ll respect your choice.

Clearance Stock

By purchasing from our Clearance Stock, you agree to the following terms:

Limited Stock & Availability

Product Options & Limitations

Customisation

Roller Blinds

Curtains

Sizes & Specifications

Roller Blinds

Curtains

Curtain Hems

Control Options

Australian Made Quality

All Clearance Stock products are proudly made in our Melbourne warehouse to the same high standards as our full-priced range.

Returns & Exchanges

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Order Support

Our friendly team is here to guide and support you every step of the way. If you need help with measuring, product selection, or ordering, please reach out before placing your order.

We’re here to help you measure, customise, and install with confidence—so you can achieve a great DIY result, every time.