Terms & Conditions

Colour Disclaimer & Images

We want you to feel confident in your colour choice before placing your order. Colours can appear differently from room to room depending on lighting, surrounding furnishings and wall colours. They can also look different on computer, tablet and phone screens.

While we have created website images to help show how our fabrics may look in your home, these images are for illustration purposes only and may not represent the final product exactly.

That’s why we offer FREE unlimited colour samples, express posted daily at no charge. We strongly recommend ordering samples before you buy so you can see the fabric colour, texture and finish in your own home.

Please note, we do not guarantee an exact colour match based on website images or screen displays.

For the most consistent result, we recommend ordering all blinds for the same room together, so they can be manufactured from the same fabric batch. While dye lot variations between finished blinds and colour samples are generally minimal, slight differences can occur.

Refunds & Returns

Cancellations or Changes – Custom Made Blinds

We’re here to help. If you realise you’ve made a mistake after placing your order, you have 24 hours (or the next business day) to contact us to request changes

Please call us on 1300 664 257  to ensure we are notified within this timeframe.
Our team is available:

• Monday to Friday: 10.00am – 4.00pm (EST)

As your custom-made blinds go into production immediately after this period, we can only accept changes within this timeframe. Once this window has passed, we are unable to adjust or cancel your order.

iSeekBlinds reserves the right to cancel your order if:

• Your payment is declined by your financial institution
• We are unable to fulfil your order due to stock shortages (we will contact you to suggest a suitable replacement)
• One or more items were listed at an incorrect price due to a typographical error or website malfunction
• Delivery is required outside Australia

If we cancel your order, your payment will be refunded in full and you will be notified via email as soon as possible. iSeekBlinds will not be liable to offer compensation for any inconvenience caused by the cancellation.

Incorrect Product Sizes

At iSeekBlinds, we’re committed to empowering you with the tools and support you need to measure with confidence.

Before ordering, please carefully review our online measuring instructions. If you have any questions, unique window scenarios, or need reassurance, we encourage you to contact us before placing your order.

Before proceeding to checkout, ensure you:

1. Double-check all measurements
2. Review your cart carefully
3. Confirm all sizes have been entered correctly

We’re always here to support you. Call us on 1300 664 257, send a Quick Enquiry, or book a personal 1:1 session online  for tricky windows.

As all iSeekBlinds products are custom made to your exact specifications, we are unable to accept returns on incorrectly ordered products. These items are made specifically for your windows and cannot be resold or restocked.

iSeekBlinds takes no responsibility for products ordered with incorrect measurements.

Faulty Goods

Please inspect your order upon delivery and report any faults within 14 days.

If you believe a product is faulty:

1. Take a clear photo showing the fault
2. Email it to sales@iseekblinds.com.au with a description of the issue

You can also contact Customer Service on 1300 664 257.

Our team will assess the issue. If the fault is determined to be a manufacturing issue, the product will be remade and replaced in full at no additional cost.

If a Spare Part is unsuitable, we may offer a refund provided that:

• The request is made within 30 days of purchase
• Proof of purchase is provided
• The packaging is unopened
• The product is returned in a saleable condition at your own cost

Our team will assess the returned item in line with our Returns Policy.
Please note: Delivery costs are non-refundable.

PVC Plantation Shutters – Width & Weight

Important information: Due to the weight and nature of PVC plantation shutters, panels wider than (but not limited to) 750mm may drop slightly when opened fully. These panels may need to be gently lifted back into position when closing.

This behaviour is considered normal for this type of shutter and is not classified as a fault or warranty issue.

Manufacturing & Delivery

Manufacturing timeframes, delivery estimates, and important delivery information vary depending on the products ordered.
Please refer to the Manufacturing & Delivery  page on our website for full, up-to-date details, including lead times, dispatch information, and delivery conditions.

Delivery Charges

• Standard flat-rate shipping: $60 (inc. GST) per order* (excludes plantation shutters)
• Plantation shutter kits: $30 per square metre, minimum $60 per order
  

Additional freight charges may apply for oversized items, large quantities, long lengths, or regional areas outside standard delivery zones. These costs are passed on at courier cost.

If additional charges apply, we’ll contact you before processing your order.

Authority to Leave

As delivery dates and times cannot be guaranteed, all deliveries must include an Authority to Leave  instruction if no one is available to receive the goods.

Damage During Shipping

We take great care to ensure all iSeekBlinds products are packed securely and arrive safely. In the unlikely event your order is damaged during transit, please notify us as soon as possible so we can act quickly with the freight carrier.

If you discover any damage, please email sales@iseekblinds.com.au  with clear photos and a description of the issue within five (5) days  of delivery. This timeframe is essential so we can lodge a claim with the carrier on your behalf.

We understand you may not install your products immediately; however, we strongly recommend unpacking and inspecting your order shortly after delivery. Damage claims cannot be progressed if they are reported outside the required claim period.

If you are home at the time of delivery and the packaging is visibly damaged, please do not accept the delivery. Refusing the delivery allows the goods to be returned to iSeekBlinds for assessment and helps us resolve the issue faster.

Once the damage has been assessed, iSeekBlinds will lodge a claim with the freight carrier and arrange for the affected products to be repaired or re-manufactured as quickly as possible.

Marketing Updates

By accepting these terms, you agree to receive marketing updates from iSeekBlinds, including special offers, helpful tips, and DIY inspiration.

You can unsubscribe at any time using the link in our emails or by contacting sales@iseekblinds.com.au. We’ll be sad to see you go—but we’ll respect your choice.

Clearance Stock

By purchasing from our Clearance Stock, you agree to the following terms:

Limited Stock & Availability

• Clearance Stock products are made from run-out fabrics and are available in limited quantities
• Once sold out, fabrics will not be restocked
• Availability is strictly while stocks last
  

Product Options & Limitations

• Only listed products, fabrics, and configurations are available
• Roller blinds are single blinds only (double roller blind brackets can be purchased separately as a spare part)
• Curtain orders are single curtains only
  

Customisation

Roller Blinds

• Bottom rail and bracket colours are selected by iSeekBlinds to best suit the fabric
• Custom colour selection is not available
  

Curtains

• Track colours: black or white
• Brackets available for ceiling or wall installation
  

Sizes & Specifications

Roller Blinds

• Maximum size: 2600mm width x 3000mm drop

Curtains

• Maximum size: 5000mm width x 2900mm drop
• Stack options: left-hand, right-hand, or centre opening
  

Curtain Hems

• Sheer curtains: lead-weighted hem
• Blockout curtains: overlocked hem
• Both finished with a 10mm off-the-floor drop  as standard

Control Options

• Roller blinds: metal chain or Wand Motorisation (+$65)
• Curtains: hand-drawn with 1000mm wand or Tap a CurtainIQ motorisation (+$40 per stack)
  

Australian Made Quality

All Clearance Stock products are proudly made in our Melbourne warehouse to the same high standards as our full-priced range.

Returns & Exchanges

• As all items are custom made, returns or exchanges are not available for change of mind or incorrect measurements
• Please double-check all details before ordering
• If your product arrives damaged or defective, contact us within 7 days of delivery

Order Support

Our friendly team is here to guide and support you every step of the way. If you need help with measuring, product selection, or ordering, please reach out before placing your order.

We’re here to help you measure, customise, and install with confidence—so you can achieve a great DIY result, every time.