Frequently Asked Questions

Please review your cart carefully before checking out to ensure all measurements and selections are correct. If you need to make a change, contact us immediately. If production has not started, we will do everything possible to accommodate amendments.

However, once your order is in production, changes cannot be made as your items are custom-built to your exact specifications.

Because every blind and curtain is custom-made to your exact measurements and fabric selections, we do not offer returns or exchanges for change of mind. Each product is manufactured specifically for your unique windows and cannot be resold.

However, if there is an issue with your order, our team will work closely with you to find a solution. Your satisfaction is important to us, and we are committed to supporting you throughout your DIY journey from ordering through to installation.

Yes, we run promotional offers throughout the year. The best way to stay informed about upcoming sales and exclusive offers is to join our email community. This ensures you never miss an opportunity to save on quality custom-made window furnishings.

Yes — it truly is. All you need is a metal tape measure or a laser measuring tool, a pen, paper and possibly a step ladder for higher windows.

Our detailed measuring guides and videos clearly show you how to measure for every product type. For added confidence, you can book a free video consultation and measure alongside one of our experts in real time.

We’ve designed our process to be simple, accurate and empowering so you can order your custom-made blinds or curtains with complete confidence.

We strongly recommend reviewing your measurements carefully before placing your order and double-checking everything in your cart prior to checkout.

If you notice an error after ordering, contact us immediately. If production has not yet commenced, we will do our best to amend your order. However, once production begins, changes cannot be made because your product is custom-made specifically for your windows and cannot be resold.

That’s why we provide extensive guides, videos and expert support upfront — to help you get it right the first time and avoid unnecessary delays or costs.

Absolutely. Our products are designed with DIY installation in mind. With clear written instructions, detailed step-by-step videos and expert guidance available whenever you need it, most customers are pleasantly surprised by how straightforward installation is.

If you’d like extra reassurance before or during installation, you can book a free video consultation and we’ll guide you through it step by step. Installing your own window furnishings is not only cost-effective, it’s incredibly rewarding — and we’re here to help you succeed.

Once your order has been completed, it will be dispatched promptly, and you will receive tracking details via email.

While delivery dates and times cannot be precisely scheduled, the tracking information allows you to monitor your shipment and stay informed every step of the way until it arrives safely at your nominated address.

Yes. Because delivery dates and times cannot be precisely scheduled, we require authority to leave at your nominated delivery address.

This ensures your custom-made order can be delivered promptly and without unnecessary delays. Providing authority to leave helps prevent missed deliveries and ensures your blinds or curtains are safely delivered as soon as they arrive in your area.

We highly recommend ordering free samples before placing your order.

Colours and textures can appear different on screens, and lighting conditions vary from home to home. Viewing samples in your own space allows you to compare tones, textures and light performance throughout the day.

Because samples are unlimited and express posted daily, it’s the best way to ensure you’re completely confident in your final selection.

All sample orders are express posted every business day to ensure fast delivery.

Delivery times may vary slightly depending on your location, but most customers receive their samples promptly. Our goal is to help you move forward with confidence and avoid unnecessary delays in your project planning.

For maximum light block-out, blockout curtains installed ceiling-to-floor provide the best overall coverage by minimising light gaps around the window.

For blinds, blockout roller blinds fitted correctly offer excellent blackout performance. Installing them as an outside mount, running from one edge of the architrave to the other, gives better coverage and improved light control.

For the ultimate solution, many customers combine blockout roller blinds with curtains to achieve superior darkness, insulation and privacy.

Blackout performance depends on both the product selected and how it is installed. Combining window furnishings allows you to minimise light gaps while improving insulation and privacy for the best overall result.

The main difference comes down to how you control your blinds.

RollerIQ motors use Matter over Thread technology, making them ideal for smart homes. They connect directly to platforms like Apple HomeKit, Google Home and Alexa, allowing you to control your blinds via a smartphone app, voice commands, schedules and automations — all without the need for a hub.

Automate motors are controlled using a remote. They’re a reliable, easy-to-use option if you prefer simple push-button control without smart home integration.

Both options offer smooth, quiet motorisation. RollerIQ is ideal for connected homes and automation enthusiasts, while Automate motors suit customers looking for simplicity and ease of use without smart home features.

A 3-sided frame is used when there’s an obstruction at the bottom of the window, such as a window winder, handle or latch.

It includes framing on the left, right and top only, allowing the plantation shutter to fit neatly without a bottom frame.

This frame option is designed to work around fixed window hardware without compromising fit, appearance or operation. It’s commonly used in situations where a standard four-sided frame isn’t suitable due to functional obstructions at the base of the window.

Installation screws are not included, as every window and wall type is different.

To ensure the best and safest fit, we recommend choosing fixings that suit your specific installation surface. You can purchase the correct screws directly from our website, and we provide clear instructions and step-by-step videos to guide you through the process.

Selecting the correct fixings helps ensure a secure and long-lasting installation and gives you confidence throughout your DIY project.

If your blind is making a squeaking noise while being raised or lowered, this is most commonly caused by the brackets being installed either too tight or too loose.

The blind should sit comfortably within the brackets without being forced into position. As a general rule, you should not need to use excessive pressure when installing the blind into the brackets. If too much force is required, the brackets may be positioned too close together, which can create friction and cause noise during operation.

On the other hand, if the gap between the end of the blind and the idle bracket is greater than 5mm, the blind may not be sitting securely enough, which can also affect smooth movement.

We recommend checking the bracket spacing and adjusting slightly so the blind sits neatly and comfortably in place. Once aligned correctly, the blind should operate smoothly and quietly.

If you’ve made adjustments and the noise continues, please reach out to our team and we’ll be happy to assist further.

It’s completely normal for curtains to have some creasing when they first arrive, especially after being carefully folded and packaged for delivery. There’s nothing to worry about.

Once your curtains are installed, allow them time to hang and settle naturally. In most cases, the creases will relax and fall out on their own, particularly in warmer weather.

We do not recommend ironing or steaming your curtains, as excessive heat can damage the fabric or coating. Simply allow them to hang freely and relax — they will smooth out beautifully over time.

If your curtains have lost their S-Fold shape, it’s an easy refresh.

Start by drawing the curtains fully open. Then use your hands to gently guide the fabric from top to bottom, encouraging it back into the soft S-shaped waves created by the curtain heading.

Once reshaped, leave the curtains stacked open for a couple of days so the fabric can relax and naturally fall back into place.

With a little time, your curtains will return to their smooth, consistent and elegant finish.

We’re here to support you every step of the way. You can browse our detailed guides, watch our installation videos, send us a quick enquiry or book a free video consultation with Mike.

For more specific information, we also recommend checking the FAQ section on each individual product page. Each product category also includes detailed answers tailored to that particular blind, curtain or shutter type, so you can find guidance that’s specific to what you’re ordering.

Our experienced team is ready to help you measure, customise and install with complete confidence. Let’s transform your home together.